tk99tk Privacy Policy

tk99tk ("we", "us", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users and are always committed to protecting their personal information.

This Privacy Policy ("Policy") applies to users of the tk99tk website and services. It will inform you about what types of information we collect, why we collect it, how we use it, and when it may be shared with others.

By using the tk99tk website or completing registration, you consent to this Privacy Policy. This Policy operates as a supplement to the tk99tk Terms and Conditions.

tk99tk collects various types of information to provide its services. This information comes from two main sources — directly from you and automatically during your use of the platform.

2.1 Information Collected Directly from You

During registration, verification, and account management, we collect the following information:

• Full name (matching your national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National identity card or passport number (for KYC verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Any additional information you provide yourself (in support tickets or communications)

2.2 Automatically Collected Information

When you use our website, the following information is collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Pages visited, links clicked, and session duration
• Referral source (where you came from)
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Verification Information (KYC)

For financial transactions and security purposes, we follow the Know Your Customer (KYC) process. This process may require scans or photos of a national identity card, passport, or driving licence. This information is stored under strict security measures.

tk99tk uses the collected information for the following purposes. We process data only for legitimate and necessary purposes:

3.1 Providing and Operating Services

• Creating and managing accounts
• Processing deposits, withdrawals, and transactions
• Keeping gaming activity running and maintaining records
• Providing bonuses, rewards, and promotional offers
• Determining VIP programme tiers and providing associated benefits

3.2 Identity Verification and Security

• Verifying age (ensuring access only for those aged 21 or above)
• Preventing fraud, money laundering, and other misuse
• Completing KYC verification
• Ensuring account security

3.3 Customer Service

• Providing support via live chat and email
• Resolving complaints and requests
• Sending necessary notifications and updates

3.4 Service Improvement

• Analysing and improving the user experience
• Resolving technical issues
• Planning new features and games
• Monitoring responsible gaming

tk99tk uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience using the site.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and providing basic functionality. The site does not work properly without these cookies.
• Performance Cookies: Collect anonymous statistics to understand which pages on the site are used most.
• Functional Cookies: Remember your preferences and settings, such as language or display preferences.
• Analytics Cookies: Data collected for analysing user behaviour and improving services.

4.2 Managing Cookies

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt some important site functionality. Cookie management methods differ across browsers — refer to your browser's help section.

tk99tk does not sell or rent your personal information to any third party. However, information may be shared in a limited way in the situations listed below in order to provide services:

5.1 Service Provider Partners

Information may be shared with selected third-party service providers for payment processing (applicable gateways for bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure, game software, and security verification. These partners may only use the information for the specified purpose and are bound by confidentiality agreements.

5.2 Legal Obligations

Information necessary to comply with court orders, lawful demands from investigating authorities, or legal obligations may be provided to the relevant authorities. This may also apply to protecting the legal rights of us or our users.

5.3 Business Changes

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new entity. Should such an event occur, we will notify users in advance.

5.4 Consent-Based Sharing

If information needs to be shared for any purpose other than those listed above, we will obtain your explicit consent.

tk99tk has put in place industry-standard technical and organisational measures to keep your information secure. Our security framework is divided into the following layers:

6.1 Technical Protection

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption, making it practically impossible for third parties to intercept information.
• Data Encryption: Sensitive information — particularly payment details and identity documents — is stored in encrypted form.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems are active at the server and network level.
• Two-Factor Authentication (2FA): An option is available to add an extra layer of security to your account.
• Secure Payment Gateway: All financial transactions are processed through PCI DSS-compliant secure channels.

6.2 Organisational Protection

• Only authorised staff have access to personal information (on a need-to-know basis)
• All staff are trained on privacy and data protection
• Regular security audits and vulnerability assessments are conducted
• A rapid response plan is in place for data breach situations

tk99tk retains your information only for as long as it is needed to provide services or meet legal obligations. Retention periods vary depending on the type of information:

• Account Information: For as long as the account is active and for a defined period after closure in accordance with legal requirements.
• Transaction Records: Financial records and transaction data are retained for long-term legal and regulatory requirements.
• KYC Documents: Verification documents are retained for as long as required to meet relevant legal obligations.
• Log Files and Technical Data: Retained for a limited period for security and troubleshooting purposes.
• Communication Records: Customer service communications are retained for a limited period.

Once the purpose of the data has been fulfilled and there are no legal obligations, we securely delete or anonymise the information.

As a tk99tk user, you have the following rights regarding your own personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. You can view this information through your account settings or via the support team.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you can request a correction. Some information can be edited directly in your account profile.

8.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, this right may be limited in cases of legal obligations, ongoing disputes, or active contracts.

8.4 Right to Object to Processing

You can object at any time to the use of your information for marketing communications or direct advertising. After such a request, we will stop using your information for that purpose.

8.5 Right to Data Portability

The right to receive your data in a structured, commonly used, and machine-readable format applies in certain circumstances.

tk99tk strictly provides services only to individuals aged 21 or older. We have taken the following steps to protect minors:

• Date of birth is verified at the time of registration
• A government-issued ID is required for age verification during the KYC process
• Additional age verification is conducted in suspicious cases
• Accounts identified as belonging to minors are closed immediately

We do not knowingly collect or store personal information of any individual under the age of 21. If we become aware that information of a minor has been collected, it will be deleted immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

tk99tk may change or update this privacy policy from time to time. Before changes take effect, we will notify users in the following ways:

• The "Last Updated" date on this page will be changed
• A temporary notice will be displayed on the website for important changes
• Registered users will be notified by email for significant changes

If you continue using the site after the updated policy is published, you will be considered to have accepted the revised terms. If you do not agree with the changes, you have the option to close your account.

We recommend that you review this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy and support team is always ready to assist you.

To stay familiar with tk99tk's legal pages, please also read our Terms and Conditions, Responsible Gaming, and FAQ pages.