Responsible Gaming at tk99tk — your safety is our priority
Keep entertainment as entertainment. tk99tk always supports safe and balanced gaming — stay in control and enjoy the experience.
Why should you game responsibly?
Online gaming and betting is an enjoyable form of entertainment — but when it goes out of control, it can have a negative impact on personal and family life. tk99tk believes that when every player games with awareness, it becomes a safe and enjoyable experience.
Our responsible gaming policy gives you tools to manage your time and money, helps you recognise warning signs of a problem, and shows you where to get support when needed. We want you to play happily and safely — and to be able to stop whenever you choose.
Remember: gaming is never a guaranteed source of income. It is entirely for entertainment. There is no guarantee of winning — every outcome is completely random.
Age Verification and Restrictions
tk99tk is a legal gaming platform exclusively for adults aged 21 or above. We verify age at account registration, and accounts belonging to minors are prohibited.
- Age verification at registration
- Accounts of minors closed immediately
- Parental control tools available
- Active support on Bangladesh Standard Time only (BST, UTC+6)
Our Protection Tools
tk99tk provides several effective tools to help you stay in control of your gaming experience.
Deposit Limit
Set a daily, weekly or monthly deposit limit. Once set, you will not be able to exceed it — this simplifies your money management and prevents overspending.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, the system will automatically alert you and give you the option to end the session.
Self-Exclusion
Temporarily close your account for a set period (from 1 week up to 6 months) or permanently. No gaming activity is possible while self-exclusion is active.
Time-Out Feature
Take a time-out from 24 hours up to 30 days for a short break. This feature helps you reduce stress and return to gaming with the right mindset.
Gaming History and Reports
View a full history of all your gaming activity at any time. Regularly review how much time and money you are spending and make informed decisions.
24/7 Support
If you feel a problem arising at any time, contact us via our Bengali live chat. Our trained support team will guide you and provide the help you need.
Recognise the Warning Signs
Gaming addiction can develop gradually. If you notice any of the signs below, take action right away.
- You keep playing to chase losses or win back money you have lost.
- You are prioritising gaming over family, friends or work.
- You are borrowing money or dipping into savings to fund your gaming.
- You are lying to or hiding your gaming habits from your family.
- You feel restless, irritable or anxious when you are not gaming.
- You are spending more time or money than you intended.
- You have tried to stop gaming but have not been able to.
Ask Yourself
These questions will help you assess your gaming habits.
Am I playing for entertainment?
Is gaming still enjoyable? Or has it become a compulsion?
Am I within my budget?
Do I know how much money I am spending on gaming each week?
Can I stop at any time?
Do I have the ability to stop gaming whenever I want?
Is my family worried about my gaming?
Take your loved ones' concerns seriously — they can often see things from the outside that you cannot.
Top Tips for Safe Gaming
Following these simple habits will keep gaming enjoyable at all times.
Set a budget in advance
Before you start playing, decide the maximum amount you are willing to spend. Once you reach that limit, finish playing for the day — do not put in more money hoping to win.
Stick to a time limit
Set a maximum time before each gaming session. Set an alarm on your phone or use our session timer. Take regular breaks.
Stop after a win
Stopping after a good win is the smart move. Instead of betting all your winnings back, set some aside. This keeps your gaming experience positive.
Do not play on emotion
Avoid gaming when you are stressed, sad, angry or overly excited. Play with a clear head and in a good mood.
Let your family know
Tell trusted family members about your gaming habits. Their opinions are valuable — and they can be there for you if you ever need support.
Do not chase your losses
Do not try to recover losses by placing larger bets — this is the most common sign of a gaming problem. Accept the loss and take a break.
Setting Limits on Deposits and Withdrawals
To help you maintain financial control, tk99tk provides the following default limits.
The minimum deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳100 and the minimum withdrawal is ৳1,000. Withdrawal requests are generally processed within 1 hour.
You can set your own daily, weekly or monthly deposit limit at any time. Decreasing a limit takes effect immediately, but increasing a limit applies after 24 hours — this prevents impulsive changes to your settings.
To change your deposit limit, contact our 24/7 live chat or email us at [email protected].
Contact Us for Support
If you feel gaming is becoming a problem for you — do not wait, get help now. Our trained team speaks Bengali and provides assistance with complete confidentiality.
- Live Chat: Talk to us directly in Bengali, 24/7
- Email: [email protected]
- Hours: Around the clock (BST, UTC+6)
Send a message in live chat to activate self-exclusion or a time-out — we will act on it immediately.
Self-Exclusion and Time-Out in Detail
Taking a break is not a sign of weakness — it is a courageous and informed decision.
Time-Out
Time-out is ideal for a short break. During this period you will not be able to place new bets or play any games.
- 24-hour break
- 7-day break
- 30-day break
- Account reactivates automatically when the period ends
Self-Exclusion
Self-exclusion is for breaking free from long-term problems — it is the most effective way to address gaming addiction.
- From 1 month up to 6 months
- Permanent exclusion is also available
- No marketing messages during exclusion
- 24-hour waiting period applies for reactivation
Remember: To activate self-exclusion or a time-out, write to us in live chat or email [email protected]. We will take action right away.
Common Questions about Responsible Gaming
Find answers to the most frequently asked questions below.
Play safely, enjoy the experience
At tk99tk, keep entertainment first at all times. Explore our games and sports lobby or check the FAQ for answers to any questions.